We gladly accept returns for items that meet the following criteria:
- Faulty or Damaged Item
- Incorrect Item
In the event your order arrives damaged or you receive the wrong item, please don't hesitate to reach out to our Customer Service hotline on WhatsApp at (+60)19-383-6633 within 48 hours. We handle each case individually and are committed to finding a satisfactory solution. If you qualify for a replacement or refund, we will process it using your original payment method.
To initiate a return, please ensure that your item is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Additionally, you'll need to provide the receipt or proof of purchase. Refunds or replacements will be issued upon receiving the damaged or faulty products and completing our quality checks.
When contacting us, kindly include the following details in your inquiry:
- Platform that you purchase
- Item Name
- Reason for return
- Photo of the affected item
Please note that items returned without prior authorization will not be accepted.